Master Office Automation Privacy Notice
Effective Date: April 7, 2026 | Version 2.0
This Privacy Notice describes our handling of Personal Information in connection with your activities in our locations or your use of our websites, enterprise portals, mobile applications, or the B2B services we provide. By visiting our locations, websites, or using our services, you hereby consent to these terms.
“Personal Information” refers to both online and offline information that identifies you or that can be reasonably linked to you or your corporate entity.
1. Personal Information Collected and How It is Collected
Types of Personal Information that we, or our service providers on our behalf, may collect include:
| Category | Examples of Specific Information Collected | Purpose of Collection |
|---|---|---|
| Identifiers | Names, Account IDs, Emails, Corporate Addresses, Phone Numbers, IP Addresses, Device Identifiers, Tax/GST Exempt Numbers. | To identify you in support of business activities (fulfilling transactions, corporate portals, fraud prevention). |
| Commercial Information | Products purchased, price quotations, payment information, approval hierarchy data, chat sessions, feedback. | To support B2B transactions, customer service, and to improve our enterprise catalog offerings. |
| Internet / Network Activity | Browsing activity, search history, clicks, shopping cart abandonment, interaction with our digital ads. | To send relevant marketing, personalize the portal experience, and ensure cybersecurity. |
| Geolocation Data | Location based on IP address or explicitly provided shipping data. | To fulfill logistics, route deliveries, and analyze regional traffic. |
| Sensory Data | Voice recordings (customer service calls), email texts, CCTV recordings (if visiting our physical warehouses). | Quality assurance, training, security, and dispute resolution. |
Sources of Information:
- Information You Provide Us Directly: In connection with a purchase, customer service request, or setting up a corporate group account.
- Information Collected Through Automated Technologies: We use cookies, tags, web beacons, and other technologies to track activity on our sites. This includes monitoring pages visited to detect fraud and troubleshoot portal issues.
- Information from Other Sources: We may obtain your transaction information from third-party logistics or fulfillment partners to process your orders.
2. How We Use Personal Information
- To Provide and Support Services: Processing B2B orders, managing multi-tier managerial approvals, administering credit facilities, and providing customer service.
- Marketing and Advertising: Administering sales programs, sending promotional emails, and displaying targeted online ads for office supplies and enterprise solutions based on your browsing history.
- Other Business Uses: Preventing fraud, illegal activity, and credit risk; supporting core business functions; and complying with legal investigations and Indian tax regulations.
3. When We Disclose Personal Information
We may disclose your Personal Information outside our family of companies (with partners such as service providers and data processors) for purposes such as:
- Providing Requested Services: Delivering packages via 3rd party couriers, analyzing data, processing payment gateways, and managing credit/collections.
- Corporate Transactions: In connection with a merger, acquisition, or sale involving our company.
- Legal and Safety: To satisfy applicable laws, regulations, valid governmental requests, and to protect against imminent harm to the rights, property, or safety of our company or the public.
We do not sell your personal data to third-party data brokers.
4. Your Choices & Marketing Controls
- Email & SMS: You can stop promotional emails by clicking "unsubscribe" in the footer. You can stop text messages by replying "STOP". Note: You will still receive mandatory transactional/program communications (like order invoices).
- Website Analytics & Cookies: We use Google Analytics to analyze usage. You may adjust your browser settings to limit cookies, though deleting cookies may require you to re-enter preferences.
- Do Not Track: Our digital properties currently do not respond to "do not track" browser signals.
5. How We Protect & Retain Your Information
We employ technical, physical, and administrative safeguards to help protect your Personal Information. We urge you to keep your passwords secure and log off when sharing computers. Unfortunately, no internet transmission is 100% secure.
Data Retention: We retain your personal information for as long as your corporate account is active, to fulfill B2B transactions, and as necessary to comply with Indian legal, taxation, and auditing obligations. Once de-identified, we may use aggregate data for business analytics permanently.
6. Minors & Children's Privacy
Our websites and B2B procurement applications are not directed toward children under 18 years of age. We do not knowingly collect online Personal Information of children without parental consent.
7. User Rights under Indian Law (DPDP Act Readiness)
Under the applicable legal frameworks in India, including the Information Technology Act, 2000, and readiness for the Digital Personal Data Protection (DPDP) Act, you have the right to:
- Access & Know: Request confirmation of what personal data is being processed.
- Correction: Request that inaccurate or misleading information be corrected.
- Erasure: Request the deletion of personal data, subject to our legal requirements to maintain corporate transaction records.
- Grievance Redressal: Register complaints regarding the processing of your data.
8. Contact Us & Grievance Officer
If you have any questions, complaints, or wish to exercise your data rights, please contact our designated Grievance Officer at:
- Master Office Automation - Privacy & Compliance
- 15/1 9th Cross Rd, S R Nagar, Bengaluru, Karnataka 560027
- Email: info@masterofficeautomation.com
- Phone: +91 7996 187 167
Upon receiving a written request, we will investigate and work to address your concerns within the legally mandated timelines. We reserve the right to verify your identity prior to granting access or processing changes.